BMW Proactive Care is our new service pledge. BMW is at your side with a comprehensive range of services, including vehicle checks and regular service appointments. Our BMW Certified Technicians will take a very close look so that any problems are detected at an early stage and, ideally, damage doesn’t occur in the first place. Our aspiration is to ensure you have a relaxing ride at all times.
BENEFITS
BMW PROACTIVE CARE BENEFITS.
Proactive.
Convenient.
Transparent.
Professional.
Complimentary Monitoring.
REQUIREMENTS
WHAT YOU NEED.
REQUIREMENTS:
- Active BMW ConnectedDrive® account for your BMW.
- A vehicle assigned to your BMW ID, either in the My BMW App[1] or on the My BMW portal.
- Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Retailer.
HOW-TO
HOW IT WORKS.
Sensors in the vehicle detect service requirements or possible faults at an early stage and transmit them to BMW. We will then proactively contact you via the My BMW App, directly in the vehicle or via email. In urgent cases, you will receive a phone call.
PROACTIVE CARE EVERY DAY
OPTIMUM SUPPORT EVERY DAY.
Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you'll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team.
Getting in touch.
We will contact you either via the My BMW app, by email or send a message directly to your vehicle.
Service appointment.
Schedule you’re appointment through the My BMW App or contact your preferred Retailer directly.
Status.
So, you've handed your vehicle over to the workshop? We'll keep you updated on the progress of the service and the resulting cost*.
*Subject to availability. Participating Retailers only.
Drop-off or pick-up.
No time to drop off or pick up your vehicle? We'll take care of it - we'll pick you up from your home if you wish, and return if after servicing*.
*Subject to availability. Participating Retailers only.
BMW ROADSIDE ASSISTANCE AND ACCIDENT MANAGEMENT.
Our service promise in every situation: We are proactive and will be there for you in the event of an accident or breakdown. 24 hours a day, 365 days a year.
MY BMW APP.
It's easy to get started in the world of BMW Service with Proactive Care. The My BMW app informs you when a service is due, and the progress of the service. Whether you want to check the status of the brake fluid or arrange a repair appointment online: the My BMW app is the digital link to your BMW and our services.
FREQUENTLY ASKED QUESTIONS.
MORE BMW SERVICES.
"Relax. We care." – You will find this pledge in all BMW services, which we are continually improving and developing for you.
BMW Service Inclusive.
Extend your No-Charge Scheduled Maintenance[2] experience with fixed costs for lower overall expenses.
BMW Value Service Packages[3].
Keep your BMW running smoothly on the road ahead with transparent, all-inclusive pricing, and care that is perfectly tailored to your needs.
BMW Service.
BMW Service is here to help maintain the exceptional performance of your BMW – so you can drive with confidence through every twist and turn in the road.
[1] The My BMW App is optimized for BMW vehicles from 2016 model year and newer in conjunction with the option ConnectedDrive Services and a compatible smartphone. Available apps and services are subject to change, may vary by location or other factors. May require additional services, plans, subscriptions and vehicle options, and may only be operable in conjunction with certain smartphones and operating systems (smartphone not provided). Not all apps or services may be available for all BMW models.
[2] New BMW vehicles (model year 2022 and newer) purchased from an authorized BMW Retailer in Canada are covered by a No-Charge Scheduled Maintenance plan for 3 years or 60,000 kilometres (Internal Combustion Engines and Plug in Hybrid Electric Vehicles), whichever comes first, or 3 years, unlimited kilometres (Battery Electric Vehicles). Certain limitations apply. Contact your BMW Retailer for details. Coverage begins on the date of sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever comes first.
[3] All packages, excluding oil and filter changes, include a two-year, unlimited mileage, parts and labour warranty against defects in material and workmanship. Prices listed are manufacturer’s suggested package pricing in Canadian dollars. BMW Retailers are free to set their own prices. Pricing may vary for certain model variants. Certain limitations may apply. Please contact your local BMW Retailer for complete details and pricing. BMW Value Service Packages are available only at participating BMW Retailers in Canada. Applicable taxes are extra. Additional costs may be required for other replacement parts and related services not included.