Count on BMW Service to keep you confidently on the road. With our personalized offers and BMW Proactive CareTM commitment, we guarantee your BMW receives the precise maintenance, repair, or service it needs. Rest assured, you're always in excellent hands.
Your benefits at a glance.
Proactive
Quality and expertise
Large service network
Original BMW Parts
Comprehensive service offering
Our service pledge to you.
With BMW Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Relax. We care. Lay back and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you either via the My BMW App[1], by email or send a message directly to your vehicle.
Service appointment.
Schedule your appointment online, through the My BMW App or contact your preferred BMW Retailer directly.
Status.
So you've handed your vehicle over to the service centre? We'll keep you updated on the progress of the service and the resulting cost.
*Subject to availability. Participating Retailers only.
What you need for BMW Proactive Care.
Active BMW ConnectedDrive® account for your BMW.
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal.
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Retailer.
BMW Service Inclusive.
BMW Service Inclusive extends your worry-free maintenance coverage beyond the standard No-Charge Scheduled Maintenance[2] period. With BMW Service Inclusive, all your service requirements are taken care of at a set price. Experience peace of mind at any participating BMW Retailer, using only Original BMW Parts.
For new and pre-owned vehicles.
Find precisely the right BMW Service Inclusive package for your needs:
- For new and pre-owned vehicles, coverage starts from in-service or registration date of the vehicle.
- Packages can be extended to ten years or 160,000 km (whichever comes first).
Service Inclusive for electric vehicles.
Service Inclusive covers your electric BMW comprehensively:
Enjoy up to eight years of coverage with no mileage limits.
For new and pre-owned vehicles, coverage starts from in-service or registration date of the vehicle.
Service Inclusive Plus.
Enhance your BMW Service Inclusive package with additional coverage:
Includes replacement of essential wear parts, such as brake pads, brake discs, and clutch (if applicable).
Choose from a variety of package options.
Enjoy the reliability of Original BMW Parts.
BMW Oil and Roadside.
- Coverage for two years or 30,000 km of oil changes[3].
- Protection starts with your initial oil change.
- Includes two years of complimentary BMW Roadside Assistance.
BMW Mechanical Breakdown Protection.
Extend your protection beyond the initial New Vehicle Limited Warranty period of 4 years or 80,000 km[4] and ensure peace of mind for out-of-warranty repairs.
Don't let a breakdown break up your adventure.
- Comprehensive coverage for most components.
- 24-hour Roadside Assistance included.
- All repairs carried out by highly trained BMW Certified Technicians.
- Original BMW Parts are used in all repairs, guaranteeing quality and authenticity.
- Coverage throughout Canada and the continental U.S.
- Coverage is transferable to another private owner, which may maximize the re-sale value of your BMW.
Roadside and Accident Assistance.
We are here for you when it counts. From a flat tire to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year.
+1-800-267-8269
Get back on the road quickly and reliably.
Explore other ways to connect with us.
After activating BMW Proactive Care, we will proactively contact you via your preferred method in the event of an accident. If your vehicle breaks down, reach out to us using the emergency SOS button in your BMW or through the My BMW App. With your consent, we receive all vehicle data instantly, so that we can assist you quickly and easily. Learn how to activate BMW Proactive Care in the frequently asked questions section at the bottom of the page.
Roadside or remote assistance.
If our experts can't resolve the issue remotely, we are there for you on site. We dispatch a BMW Service Mobile* or towing service immediately.
*Subject to availability. Participating Retailers only.
BMW Value Service.
With BMW Value Service Packages, you select the services you want, and a BMW Certified Technician will ensure your vehicle stays as ultimate as ever. BMW Value Service Packages offer long-term value and lasting peace of mind along with a 2-year limited Parts & Labour Warranty[5].
Drive confidently with BMW Value Service Packages.
Your exclusive BMW Value Service benefits:
- Tailored to your BMW.
- BMW Certified Technicians.
- Maintain optimal performance and safety.
- Original BMW Parts.
- Transparent, all-inclusive pricing.
BMW Certified Collision Repair Centre.
Whether it’s a scratch or major damage after an accident, everyday life can leave many marks. Yet whatever happens, our BMW Certified Collision Repair Centres (CCRC) place experts at your side to ensure that your vehicle returns to its factory specifications. Because nobody knows your BMW like we do.
Your BMW is in the very best hands.
- Value retention thanks to a certified repair process.
- The vehicle passes all safety checks.
- Expert restoration to the original condition.
- Swift and smooth processing.
- That good feeling of being in the best hands.
BMW windscreen repair.
A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Original BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Original BMW Parts.
- Tested BMW Quality.
- Attractive value for money.
- Lasting retention of value.
- First-class BMW expertise.
- Up to two year warranty[6].
Frequently asked questions.
Additional services for your BMW.
Original BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Stay connected to everything that matters with BMW ConnectedDrive. Advanced assistance systems enhance safety and comfort on every journey. Enjoy diverse entertainment options as you travel. Discover the world of BMW ConnectedDrive today[7].
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. ALL IN. SIMPLY SMARTTM.
[1] The My BMW App is optimized for BMW vehicles from 2016 model year and newer in conjunction with the option ConnectedDrive Services and a compatible smartphone. Available apps and services are subject to change, may vary by location or other factors. May require additional services, plans, subscriptions and vehicle options, and may only be operable in conjunction with certain smartphones and operating systems (smartphone not provided). Not all apps or services may be available for all BMW models.
[2] New BMW vehicles (model year 2022 and newer) purchased from an authorized BMW Retailer in Canada are covered by a No-Charge Scheduled Maintenance plan for 3 years or 60,000 kilometres (Internal Combustion Engines and Plug in Hybrid Electric Vehicles), whichever comes first, or 3 years, unlimited kilometres (Battery Electric Vehicles). Certain limitations apply. Contact your BMW Retailer for details. Coverage begins on the date of sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever comes first.
[3] Up to a maximum of 3 oil changes over two years or 30,000 km, whichever occurs first. Two-year BMW Roadside Assistance coverage begins on the date of purchase (or when your current coverage ends). Servicing BMW Retailer will register the vehicle for the program. Certain limitations may apply.
[4] Coverage begins on the date of sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever comes first. Certain limitations apply. Contact your BMW Retailer for details.
[5] All packages, excluding oil and filter changes, include a two year, unlimited mileage, parts and labour warranty against defects in material and workmanship. Prices listed are manufacturer’s suggested package pricing in Canadian dollars. BMW Retailers are free to set their own prices. Pricing may vary for certain model variants. Certain limitations may apply. Please contact your local BMW Retailer for complete details and pricing. BMW Value Service Packages are available only at participating BMW Retailers in Canada. Applicable taxes are extra. Additional costs may be required for other replacement parts and related services not included.
[6] BMW Canada provides a two year, unlimited parts and labour warranty against defects in material and workmanship on eligible BMW Original Parts (new and remanufactured) installed by an authorized BMW Retailer. Parts replaced under the BMW Limited Parts Warranty receive the remainder of the original 2 years warranty.
[7] Vehicles with Operating System 9 and newer requires user to have the vehicle linked to a BMW ID either via the My BMW App or BMW ConnectedDrive portal at bmw-connecteddrive.ca in order to use the feature(s). The acceptance of terms and conditions is required.