After pressing the SOS button, your vehicle's location and other important data are transmitted to the BMW Assist Response Centre. A response specialist will speak with you to coordinate dispatch, notify your emergency contacts, and link you to BMW Roadside Assistance* as needed/requested. Emergency directions may also be provided.

If an airbag is deployed, BMW Assist Emergency Call automatically contacts the BMW Call Centre via an accident-proof telephone unit permanently installed in your vehicle. Specially trained personnel will then establish contact with you and inform emergency services.

The same connection simultaneously transfers the position of the vehicle to the nearest metre together, as well as data relevant to the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.

_{*Services and benefits subject to change.}

This helpful feature allows you to gain access to your BMW if you are ever locked out of your vehicle. Simply call BMW Assist toll free, provide your name and password, and a response specialist will send a signal to your vehicle to remotely unlock the driver’s door.

If your BMW is ever stolen, after filing a police report, call the BMW Assist Response Centre to remotely activate your BMW Assist system to locate your vehicle and help the police recover it. This service may even reduce your insurance premium.

In the event of an impact, collision, or rollover, the location and vehicle information are automatically sent to the BMW Assist Response Centre. A response specialist will then attempt to establish voice contact with you, or the vehicle’s occupant. In the event there is no response, the Response Centre will direct the appropriate emergency services to the vehicle's location. If contact is established, the response specialist will provide a reassuring presence, while a second specialist will coordinate emergency dispatch.